Booking, Payment & Service Policy

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Deposits

• All deposits are non-refundable. This includes event cancellation, changes in guest count, or alterations to event details.

• For large catering orders and grazing tables, a 50% non-refundable deposit is required to reserve your date. This secures your date and allows us to begin menu development, design planning, sourcing, and staffing.

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Payments

• Full payment is required for smaller orders (boxes, platters, boards, luxury picnics) and any short-notice orders.

• The remaining balance for large orders is due 7 days prior to your event. Late payments may result in cancellation, with the deposit forfeited.

• Payment is accepted via email money transfer. HST (13%) applies to all orders.

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Rescheduling

• One reschedule may be allowed at our discretion, provided written notice is received at least 14 days before the original event.

• Deposits will transfer to the new date and must be used within 6 months.

• Requests made within 14 days of the event, or additional changes, may require a new deposit.

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Force Majeure

Grazerlicious is not responsible for delays or cancellations caused by circumstances beyond our control (extreme weather, government restrictions, public health emergencies, labor disruptions, etc.). Payments may be applied to a rescheduled date, but refunds will not be issued.

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Products & Customization

What’s included in our grazing boxes and platters?

• Cured meats (pork, turkey, chicken, or vegetarian options)

• Vegetarian, lactose-free, vegan, and gluten-free options available

• A variety of cheeses (mild, bold, soft, hard, or spicy)

• Hummus, olives, pickles, nuts*, artisanal crackers, seasonal fruits, and chocolate

*Please notify us of allergies. Our products are not prepared in an allergen-free environment.

All boxes and platters are uniquely designed. If you’d like your order styled based on a photo, please let us know — we’ll do our best to replicate it.

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Sizes

Boxes:

• Small: 8" x 5" (crackers inside)

• Medium: 9" x 9" (crackers separate)

• Celebration: 16" x 12" (crackers separate)

Wooden platters:

• Medium: 12" x 12"

• Large: 21" x 14"

Round platters:

• 15–16" diameter

Other sizes available for promotional items or custom boards.

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Customization & Special Requests

• Orders can be fully customized; additional fees may apply.

• Grazing table setup is available from 9 AM to 6 PM; requests outside these hours may incur an extra fee.

• Same-day orders are welcome if possible, with a $15 service fee and a $60 minimum purchase before taxes.

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Delivery

• We serve the GTA and surrounding areas for grazing tables, luxury picnics, and catering.

• Orders beyond 30 km require a minimum $200 order plus delivery fee.

• While we cannot guarantee exact delivery times, we’ll always do our best to accommodate your request.

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FAQs

Do you offer lactose-free, gluten-free, or vegan options?
Yes — additional fees may apply.

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How do I know if my order is confirmed?
Payment is required to confirm your order. Discussion alone does not reserve your date. Your order is confirmed once the invoice is updated to “PAID.”

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Can I cancel or reschedule?

• Platters, boxes, and boards: minimum 4 days’ notice

• Grazing tables, catering, and luxury picnics: minimum 14 days’ notice in writing
  All payments are non-refundable, but orders may be rescheduled based on availability.

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